Institute of Excellence

"Resilient businesses aren’t lucky—they’re prepared. Continuity comes from planning, not panic."

3-MONTH FREE ACCESS FOR VICTORIA TOURISM INDUSTRY COUNCIL (VTIC) MEMBERS
 
The Victoria Tourism Industry Council (VTIC) Quality Tourism Business Crisis, Risk and Resilience Planning is a practical, action-oriented course bundle designed to help tourism operators navigate uncertainty with confidence and clarity. Combining three flagship VTIC courses, Becoming a Quality Tourism Business, Quality Tourism Business Operations, and Quality Tourism Risk Management, this program delivers the essential knowledge and tools to future-proof your business through quality standards, operational efficiency, and comprehensive business continuity planning.

Delivery Format:
This program is delivered online in a flexible, self-paced format. Each module includes engaging lessons, checklists, planning templates, and real-world case examples to support immediate action and implementation.

What You Will Learn

1. Becoming a Quality Tourism Business

 Set the foundation for operational resilience by embedding quality standards.

• Understand the core principles of the Quality Tourism Framework.
  
  

• Identify performance gaps and implement continuous improvement practices.
  
  

• Align business values with customer and industry expectations.
  
  

2. Quality Tourism Business Operations

 Strengthen internal systems and streamline daily operations.

• Document procedures that support consistency, compliance, and scalability.
  
  

• Improve workflow, team clarity, and decision-making.
  
  

• Lay the groundwork for seamless service delivery—even during disruptions.
  
  

3. Quality Tourism Risk Management

 Minimise risk and plan for a resilient business future.

• Identify key business risks and their potential impact.
  
  

• Develop a comprehensive crisis response and risk management plan.
  
  

• Build resilience through proactive communication, leadership, and adaptive strategies.
  
  

Business Continuity Planning

A cornerstone of this program is building business continuity, ensuring your tourism business can continue operating during disruption and recover effectively afterwards.

As part of your learning journey, you’ll be introduced to the Quality Tourism Business Continuity Tool, a free, self-led resource developed to help accredited businesses assess and prepare for crises across key areas, including staff, finances, operations, and marketing.

You’ll learn how to:

• Assess your current business situation and identify potential vulnerabilities.
  
  

• Use the Business Continuity Tool to develop a personalised continuity and recovery plan.
  
  

• Take action across critical areas such as staff management, operational continuity, financial preparedness, and communication strategies.
  
  

• Regularly update your plan and export it anytime, ready to activate when needed.
  
  

This integrated approach ensures you're not just planning for disruption, but equipped with a customised, actionable roadmap to navigate and bounce forward from any business challenge.