Institute of Excellence

“Operations keep the lights on, strategy provides a light at the end of the tunnel, but culture is the glue that holds it all together.” – Simon Sinek

3-MONTH FREE ACCESS FOR VICTORIA TOURISM INDUSTRY COUNCIL (VTIC) MEMBERS

You started your tourism business with passion. But let’s be honest—passion alone won’t keep things running smoothly.

• Do you feel like your operations are chaotic and inconsistent?
  
  
• Are you struggling to keep up with compliance, guest expectations, and daily challenges?
  
  
• Finding it hard to scale without losing quality?
  
  

If any of these sound familiar, this course is for you.

Why Quality Operations Matter

Without strong operational systems, your business is like a leaky boat—you’re paddling hard but getting nowhere.

This course will give you the framework, tools, and strategies to run your tourism business with confidence so you can focus on delivering unforgettable guest experiences while increasing efficiency, compliance, and profitability.

Imagine This...

Before the Course: Your team is inconsistent. Your operations feel messy. You’re constantly putting out fires instead of growing your business.

After the Course: You have a rock-solid system. Your team runs like a well-trained crew. Guests rave about their experiences, and your business scales with ease.

This isn’t just a course. It’s a transformation.

Are you a VTIC member? More information on the many benefits, including joining the Quality Tourism Business program by joining VTIC here.

Already a VTIC member? Reach out ti the Quality Tourism Business team here for your exclusive 3-month access.