Every course across Business, Customer Experience, Digital and AI, and Tourism

The IGNITE program session by session, with dates and what each one covers

What runs live, what is self paced, and what suits a whole team

What is in the guide

The guide sets out the full Institute of Excellence catalogue. Online courses, live workshops, keynotes and 1:1 mentoring, with the format, the length and who each one is built for. Read it before you decide what to book, or hand it to the person who signs off the training budget.

Meet Despina Karatzias

I am Despina. I run the Institute of Excellence, and I work with business owners, managers, community leaders and the people on the front line across small business, tourism and the wider visitor economy. I know what it takes to run a business and still find time to build one. Everything in this guide is built to be used, not filed.

What people say

"I just want to let everybody know how amazing it has been working with Despina for the last 12 months, and it's going to be amazing for the next 12 months. I guarantee you will come away with so much more than you already know. Do yourselves a favour and have a chat to Despina, you won't regret it." Faye Hendricksen, Tourism, Functions and Events Manager, Rochford Wines "Fantastic course! Great examples, useful tips and advice that we can take back to our team. Thank you!" Deanne, Google review

Ready to go further than a guide?

IGNITE is the six part program that sits behind most of this catalogue. Six sessions covering how you design the business, how you get seen, how you lead, how you price, how you look after customers, and how you use technology. A 1:1 coaching session is included. Find it under IGNITE in the menu.

Buying for your team, council or members?

Group rates apply from five seats. Tell us how many people, what you want covered and when you need it, and we will come back with a price. Email [email protected]

Ready to get started?

Download the guide, see what fits, and book what you need. If you are not sure where to start, ask me.

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