Course curriculum

    1. Message from your trainer...

    2. Take the Pre-Course Quiz

    3. Download Your Workbook

    1. Welcome to Module 1: Understanding Challenging Customers

    2. Lesson 1: Identifying different types of challenging customers

    3. Lesson 2: Understanding the Psychology Behind Challenging Behaviour

    4. Lesson 3: Building a Customer Service Strategy

    5. Module 1 Resource: 2024 Consumer Trends Report

    1. Welcome to Module 2: Dealing with Challenges and Stress Through Effective Communication

    2. Lesson 1: Managing Difficult Situations with Active Listening

    3. Lesson 2: Advanced Handling of Difficulties through Assertive Communication

    4. Lesson 3: Personal Management and Dealing with Stress

    1. Module 3: Online Reputation Management

    2. Lesson 1: Understanding Online Reputation Management

    3. Lesson 2: Strategies for Handling Negative Online Reviews

    4. Lesson 3: Managing Social Media Comments and Engagement

    1. Recap and Review

    2. Where to go to next

    3. Before you go

    1. Additional Resources and Reading

About this course

  • $195.00
  • 20 lessons
  • 0 hours of video content