3-MONTH FREE ACCESS FOR VICTORIA TOURISM INDUSTRY COUNCIL (VTIC) MEMBERS

Your people define your tourism business. To deliver high-quality visitor experiences, your organisation must recruit the right talent, provide structured training, implement effective performance management, and ensure HR compliance.

This module equips tourism business owners, managers, and HR professionals with the skills to build a high-performing workforce. Learn how to create a strategic Human Resources Management Plan that aligns with industry standards and business objectives.

What You Will Learn

  • Recruit, Train, and Retain Top Talent
    Learn how to attract high-quality candidates, onboard effectively, and implement training programs that enhance service excellence.

  • Drive Employee Performance & Workplace Culture
    Discover best practices in performance management, employee motivation, and fostering a positive workplace culture.

  • Ensure HR Compliance & Develop a Structured HR Plan
    Gain knowledge of employment laws, payroll obligations, superannuation, and create an HR framework that supports business sustainability.

    Are you a VTIC member? More information on the many benefits, including joining the Quality Tourism Business program by joining VTIC here.

    Already a VTIC member? Reach out ti the Quality Tourism Business team here for your exclusive 3-month access.

Course curriculum

    1. Introduction to Quality Tourism People Management

    1. Recruitment, Training, and Building a Quality Workforce

    2. Lesson 4.1.1: Effective Recruitment Strategies

    3. Lesson 4.1.2: Onboarding for Success

    4. Lesson 4.1.3: Developing a Skilled Workforce

    5. Lesson 4.1.4: Retention & Employee Engagement

    1. Introduction to Performance Management, Motivation, and Workplace Culture

    2. Lesson 4.2.1: Setting Performance Expectations

    3. Lesson 4.2.2: Conducting Effective Performance Reviews

    4. Lesson 4.2.3: Employee Motivation & Engagement

    5. Lesson 4.2.4: Building an Inclusive Workplace Culture

    1. Introduction to HR Compliance, Payroll, and Creating an HR Plan

    2. Lesson 4.3.1: HR Legal Compliance, Employment Law and Employee Wellbeing

    3. Lesson 4.3.2: Payroll & Superannuation Management

    4. Lesson 4.3.3: Developing a Human Resources Management Plan

    1. TEMPLATE Human Resources Management Plan

    1. What's Next?

About this course

  • $385.00
  • 17 lessons
  • 0 hours of video content

Why This Course is Essential for Your Tourism Business

Without strong people management, businesses struggle with high turnover, inconsistent service quality, and legal risks. This course provides:

  • A structured HR strategy tailored to tourism businesses.

  • Real-world industry insights and best practices.

  • Tools and templates to streamline recruitment, training, and HR compliance.

By the end of this module, you’ll have an actionable plan for building a skilled, engaged, and legally compliant workforce that drives business success.

Enroll Now and Take Your Tourism Business to the Next Level!

Enroll today