"Customers may forget what you said, but they will never forget how you made them feel." – Maya Angelou


3-MONTH FREE ACCESS FOR VICTORIA TOURISM INDUSTRY COUNCIL (VTIC) MEMBERS

  • Do you struggle with bad reviews and inconsistent customer experiences?

  • Are you losing repeat business because guests don’t feel valued?

  • Do you want to create a world-class customer service strategy that drives loyalty and revenue?


If you answered YES to any of these, you’re in the right place.

Are you a VTIC member? More information on the many benefits, including joining the Quality Tourism Business program by joining VTIC here.

Already a VTIC member? Reach out ti the Quality Tourism Business team here for your exclusive 3-month access.


Right Now, Your Business Might Be...

❌ Struggling to meet guest expectations, leading to negative feedback.

❌ Losing bookings to competitors who provide better service.

❌ Receiving inconsistent reviews because customer service varies across staff.

❌ Feeling overwhelmed by online reputation management.

Now, imagine this instead...

✅ Customers raving about their experience and returning year after year.

✅ A seamless customer journey that makes booking, staying, and interacting effortlessly.

✅ Staff trained to deliver 5-star service every single time.

✅ Positive word-of-mouth marketing, fueling your growth without extra ad spend.

This course is your step-by-step guide to making this transformation happen.

Course curriculum

    1. Course Introduction to Quality Tourism Customer Service

    1. Understanding and Exceeding Customer Expectations

    2. Lesson 5.1.1: The Psychology of Customer Expectations

    3. Lesson 5.1.2: Identifying What Customers Want

    4. Lesson 5.1.3: Strategies for Exceeding Expectations

    5. Congratulations on Completing Module 5: Quality Tourism Customer Service

    1. Introduction to Personalising the Customer Journey & Leveraging Online Reviews

    2. Lesson 5.2.1: Data-Driven Personalisation Techniques

    3. Lesson 5.2.2: Managing and Leveraging Online Customer Reviews

    1. Creating a Customer Service Procedures Manual

About this course

  • $385.00
  • 10 lessons
  • 0 hours of video content

Enrol Now & Start Transforming Your Tourism Business Today!

Enroll today