Course curriculum

    1. Welcome to Customer Centricity - Why Customer Service is Not Going to Be Enough

      FREE PREVIEW

    2. Course Introduction

    3. Introduction to Your Trainer - Despina Karatzias

    1. Lesson 1: Your Customer Centricity

    2. Lesson 1.1: Getting Real about Customer-Centricity

    3. Lesson 1.2: Why the 4Ps Are Over

    4. Lesson 1: Activity and Recap

    1. Lesson 2: Staging Customer Centricity

    2. Lesson 2.1: Intentional vs Random Customer Experience Delivery

    3. Lesson 2.2: Qualitative Measures

    4. Lesson 2.3: Services vs Experiences Mindset

    5. Lesson 2: Activity and Recap

    1. Lesson 3: Planning Customer Centricity

    2. Lesson 3.1 Simple Steps to Becoming Customer Centric

    3. Lesson 3: Activity and Recap

    4. Customer Centricity Course Summary

About this course

  • $49.00
  • 16 lessons
  • 1 hour of video content